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Return Policy


PURCHASE OF PRODUCTS AND RETURN POLICY

Any person who buys products sold on this website understands, accepts and agrees to the following:

  1. Once your order has been completed it will be sent to you within 3 to 5 business days.
  2. PSP Inc. will not reimburse the price for any purchased products.
  3. If you were to receive a product in a defective condition or the wrong item, please contact PSP Inc. immediately to arrange the shipping of the correct package. You will receive a credit for the amount of the purchase so that you may change the products. In order for PSP Inc. to honor your credit, the original package must be returned to PSP Inc. within 15 days following the arrival of the product. You must return the product to the following address:
    • Purple Star Products Inc.
    • PO Box 3135
    • Guaynabo PR 00970-3135.
    After PSP Inc. receives the returned package, a new package will be sent to you.
  4. Since our products are handmade and some are manufactured upon receiving the orders, we do not accept cancellations after two (2) hours of processing the purchase.
  5. The orders shipped outside of Puerto Rico and the United States may be subject to charges and fiscal responsibilities of the government or jurisdiction in which you will receive the products. These charges and fiscal responsibilities are the sole responsibility of the buyer. PSP Inc. is not responsible for any charges regarding the purchase of products your country, government or jurisdiction may impose.
  6. PSP Inc. uses the United States Postal Service for transactions made in Puerto Rico, United States and international shipments. PSP Inc. is not responsible for the time the packages spend in transit. The time of transit of the package is controlled exclusively by the mail service and may vary depending on the package and its final destiny, especially during seasons of high demand.

PSP Inc. reserves the right to modify and amend these terms and conditions.

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